Contact Us

Last updated: 5 May 2026

This is an informational website. It is not a casino and does not run player accounts, payments, support tickets or any operational service that the casinos themselves provide. That shapes the kinds of question this page can usefully answer. The lists below set out, by topic, the right place to take each type of enquiry, so it ends up where it can actually be resolved rather than sitting in a queue that cannot help.

What this page can — and cannot — help with

The site does not have access to your casino account. That means we cannot check your balance, release a withheld bonus, look up a missing payout, escalate a verification request, or change anything that exists only inside the operator’s system. Those questions belong with the operator, every time. The site also cannot intervene in disputes or unblock a self-excluded account; those paths run through the regulator and through the self-exclusion register that handled the original block.

This page can usefully be the start of a chain when you are trying to work out who the right party actually is. The four sections below describe the four most common reasons people land here.

1. Issues with a specific online casino

For anything tied to your account at an operator — deposit not credited, bonus not unlocked, withdrawal pending too long, KYC document rejected, account locked, communication unanswered — the first stop is the operator’s own support. Live chat is usually the fastest channel; email is slower but creates a written record, which is useful if the matter has to be escalated later. Keep transaction IDs, screenshots and timestamps as you go; almost every escalation stage upstream of the operator’s own desk asks for them.

If the operator’s support does not produce a result and you believe the operator is in breach of its own terms, two further routes exist. First, the operator’s licensing regulator. For Curaçao-licensed operators, complaints are submitted to the licensing master or sub-licensee whose number is in the operator’s footer. Second, independent dispute mediation services that work specifically with online casinos — Casino Guru’s complaint service and AskGamblers Casino Complaints are the two best-known. Both are free for players and both have a public track record, so the operator has a reputational reason to engage.

2. Complaints about offshore operators serving Australians

If your concern is broader — an operator advertising to Australians in breach of the Interactive Gambling Act 2001, an operator targeting people who have signed up to BetStop, an operator running misleading promotions to Australian audiences — the right body in Australia is ACMA, the Australian Communications and Media Authority. ACMA accepts complaints about offshore gambling services through its website at acma.gov.au. ACMA’s complaint form asks for the operator name, the URL and a short description of the conduct.

For self-exclusion from licensed Australian betting services and lotteries, the national register is BetStop at betstop.gov.au. BetStop does not cover offshore casinos, but if you are using a BetStop self-exclusion to manage gambling-related harm, ACMA is the body to alert if an operator’s practices appear to be undermining that self-exclusion.

3. Gambling harm — support and helplines

If gambling has begun to cause distress, financial difficulty or relationship strain, support is available immediately and is free of charge. The full discussion is on the Responsible Gambling page; the four most useful Australian numbers are repeated here so you do not have to hunt for them.

4. Feedback about this website

If you have spotted a factual error in a review, a broken link, an outdated bonus figure, a payment method that is no longer offered by an operator, or anything else where the site appears to have got the facts wrong, that is genuinely useful information. The fastest way to flag it is through the comments section under the relevant review (where one is enabled), or through one of the independent review aggregators above — corrections noted at AskGamblers or Casino Guru tend to feed back into our schedule.

Privacy and cookie questions are addressed in the Privacy Policy and the Cookie Policy. The full set of rights that apply to information held about you is set out in section 8 of the Privacy Policy, including how to lodge a complaint with the Office of the Australian Information Commissioner if you are not satisfied with how a request has been handled.

Why this page does not have an email form

A contact form on a site that does not run accounts and does not have a support function would either send mail to nobody (worse than no form) or build the impression that operational issues can be resolved here, which they cannot. The model on this page — route each enquiry to the body that can actually act on it — gets you a faster answer in every case. For a regulator complaint, ACMA is faster than us. For a payout dispute, AskGamblers’ complaints service is faster than us. For gambling harm, Gambling Help Online is staffed 24/7 and we are not. The point of this page is to send you to the right place, not to add a layer between you and the right place.