If your question has not been covered below, then contact us here


Delivery and Payment

How much does delivery cost and how long does it take?

Destination Delivery Time Cost
New Zealand 1 - 5 WORKING DAYS FREE
Australia 5 - 10 WORKING DAYS $20.00 — ( FREE on orders over $200 )
United States 5 - 15 WORKING DAYS $45.00 — ( FREE on orders over $200 )
Rest of World 5 - 15 WORKING DAYS $50.00 — ( FREE on orders over $200 )
New Zealand 1 - 5 WORKING DAYS
Australia 5 - 10 WORKING DAYS
$20.00 — ( FREE on orders over $200 )
United States 5 - 15 WORKING DAYS
$45.00 — ( FREE on orders over $200 )
Rest of World 5 - 15 WORKING DAYS
$50.00 — ( FREE on orders over $200 )

All orders are subject to stock availability and where possible will be dispatched within three working days. Some delays may be incurred when product is no longer available or requires alterations.


Can my shirt order be delivered overseas?

We deliver to most countries via Express International Courier. There are a few countries that we will not be able to ship to. If you are concerned about shipping to your destination, please contact us.


What payment methods do you accept?

We accept payment online by Visa, MasterCard, Diners Club, American Express or JCB.


I have a promotion code. Where do I enter this?

Enter your promotion code at checkout after you have confirmed your delivery details. Pricing will be recalculated once the code is entered.



Products and Ordering

What happens if some of my ordered items are out of stock?

You will be notified if any ordered items are out of stock. You can choose to select a replacement item or request a full refund.


What do I do if I want to return any of my shirts or other items?

Our 30-day Customer Guarantee means that if you are not entirely satisfied with your purchase you can return it for a full refund or exchange it to the same value. Items will be replaced only after the goods are returned in original condition. See our Returns page for more details.


How can I search for a certain type of product?

Use the product search function at the top left-hand side of this web page. You can also use our product filter function at the top of any product category page to select the size, cuff, colour and pattern.


How do I know what shirt size to order?

Please refer to our size and fit guide page


How should I care for my shirts?

Please refer to our shirt care page


Do you offer a sleeve shortening service?

Yes we offer this service on all full-priced shirts for $30.00 per shirt. Please add this request to the notes section of your My Cart page, or email shirtmakers@nicholasjermyn.co.nz with your order number.


Who can I contact if I am having problems with the website?

If you are experiencing any difficulties with our website please click here to contact us.


Account Details

How do I change my personal details?

Once you have logged in, go to 'My Account' to change any of your personal details.






Where can I find a Nicholas Jermyn store?

We are currently exclusively online and offer an excellent Returns and Exchange Policy. Please enquire with us if you'd like to try on our sample shirts for fit and size.